After-sales service is a after-sales service solution that “JIUFU” specially creates and provides for customers. The scheme can remove service barriers and maintain customers’ shopping environment. We will try to provide a variety of optional maintenance services, if still can not meet your needs, please contact us in time

• Return and exchange Policy:
  The cost of the return service is subject to availability. (Due to the price of international logistics, the cost of unjustified return in most cases shall be borne by the buyer)

• “7 days” after receiving the goods: All products sold online support “7 days without any reason to return”, and the freight shall be borne by the buyer when the return occurs.

• “15 days” after receiving the goods: “replacement” due to quality problems shall be borne by the seller. The “replacement” caused by non-quality problems shall be borne by the buyer.   

• Customer shall return all parts including packaging box, instruction manual, vacuum bag, product itself, etc. Buyer shall be responsible for shipping costs for all returns except for damaged, defective or misshipped items.

• If we offer a refund, it is provided that the seller receives the returned product unused and unworn, with all original labels in good condition. Refunds for any items will be at our sole discretion.
• Once your return has been received and reviewed, we will notify you by email that we have received your returned item.
  We will also notify you to approve or deny your refund.
  If you’re approved, we’ll let you know.

• Your refund will be in the form of payment used for the purchase.
• Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10-15 days. 
• Late or missing refunds (if applicable) 
• If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us.  
• Before your parcel leaves our warehouse, it is thoroughly checked and controlled by our packing team. If you receive an item, which is damaged, please get in touch with us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please get in touch with our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.